At Brandly & Co, your satisfaction is our top priority. We ensure every product is carefully inspected before dispatch. However, if anything goes wrong, we’re here to assist.

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You are eligible to request a return or exchange in the following cases:

•You received a damaged or defective product

•You received the wrong item (size, color, or product)

•You contact us within 3 days of receiving your order

•The item is unused, unwashed, and returned in its original condition with tags and packaging

•The product is not part of any discount or special offer

•The desired product is in stock for exchange

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When our delivery person hands over the product, please check it immediately in front of them.

•If there is a problem, return it instantly and notify Brandly & Co via phone call or message

•If the issue is with the product (e.g., damage, wrong item), Brandly & Co will bear the return delivery charge

•If the customer wants to exchange for personal reasons (e.g., size, color, or preference), the customer must cover the delivery charges

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•Contact us within 3 days through our order support number: +8801898941820

•Or message us via our official Facebook Page

•You may return the product via courier or by visiting our store (if applicable)

•Our Quality Control (QC) team will inspect the returned product. Once approved, the exchange will be processed within 7–10 working days

•Exchanges depend on stock availability and are allowed only once per item

•No cash refunds for exchanged products

•Returned items must be properly packed, with original tags, packaging, and labels

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•Delivery charges apply for all COD orders and vary by location

•No refunds are available for COD purchases

•Any exchange from COD orders will follow the return policy above

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•Refunds are processed only for online payments

•Refunds will be made within 7–10 working days after proper review

•Cash refunds may be issued only if Brandly & Co is unable to provide a replacement due to legal or unavoidable circumstances

•Refunds are not available for customer’s change of mind or personal preferences

•No refunds will be made for COD orders

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•Discounted or promotional products are non-returnable and non-exchangeable

•Coupon codes and cashback offers are not applicable to discounted items

•Discount offers may vary between online and in-store purchases

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If you have any further questions, feel free to reach us at +8801898941820 or through our official Facebook page.

Thank you for choosing Brandly & Co.

Crafted for Character.