INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How can I return an item?
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Important During Delivery
When our delivery person hands over the product, please check it immediately in front of them.
•If there is a problem, return it instantly and notify Brandly & Co via phone call or message
•If the issue is with the product (e.g., damage, wrong item), Brandly & Co will bear the return delivery charge
•If the customer wants to exchange for personal reasons (e.g., size, color, or preference), the customer must cover the delivery charges
Discount Policy
• Discounted or promotional products are non-returnable and non-exchangeable
•Coupon codes and cashback offers are not applicable to discounted items
•Discount offers may vary between online and in-store purchases
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INFORMATION ABOUT US